Please note: Deliveries cannot be made to a P.O. Box. An actual street address is required.
All items will be delivered by our private white glove delivery service with Simon’s employees. White glove delivery service consists of a trained two-person team that will assist in helping move your order from the truck into your home.
Our white glove delivery service includes unpacking, inspection and blanket wrapping all items at our warehouse in addition to any assemble that must be completed. An example of this service is the delivery of a bedroom set to the room of your choice, removal of all the packaging, assembly (attaching the headboard, footboard and rails) and the placement of the remaining furniture in the exact location you want.
*In all cases the shipper will not hookup any electrical or component wires. It is important for you to inspect your shipment carefully!
Any damage made to the product itself, must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter. Simon’s honors all manufacturers warranties and employs our own full time professional furniture technician to handle all damages. Please note that keeping a defective item does not warrant a discount.
Returns and Damage
On all orders if you wish to return your order, you must do so within 7 days of receiving the furniture for a restocking fee of 20% of the initial furniture price. Delivery charges are non-refundable and you must pay a return delivery fee. All items returned must be in new, original condition in order to be eligible for return.
If your order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where round-trip shipping costs and applicable restocking fees will be deducted from your refund.
Inspect Your Order for Damage or Missing Parts:
While all items are opened, inspected and blanket wrapped for delivery, it is important for you to inspect your shipment carefully.
Any damage made to the product itself, must be noted on the freight bill before the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter. If damage is noted, you may refuse the item or decide to keep it. Simon’s honors all manufacturers warranties and employs our own full time professional furniture technician to handle all damages. Please note that keeping a defective item does not warrant a discount.
If you have already accepted the order and find that parts are missing or are damaged, please contact us immediately (within 24 hours).
How To Cancel An Order
Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must CALL US. We will not accept a cancellation request via e-mail or fax. We will attempt to accommodate your request but cannot guarantee cancellations made after 4:00 P.M. EST on the day that you placed the order.
How To Change Your Order
If you need to change something about your order, such as a color, finish type, product or quantity, simply contact your sales associate by phone. A sales associate will ask for your order number. If you do not have that handy, your name and "bill to" information will be required. It is our policy to send an e-mail confirming the change on the original order.
Since your items could possibly ship the same day you place your order, we cannot guarantee your change will be made. We will notify you immediately if a change cannot be granted.