Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (508) 528-0501 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Payments


  • We accept cash, check, credit cards (MasterCard, Visa, Discover, American Express) and no interest financing (BrandSource).
  • Special orders require at 50% deposit at time of sale, 25% deposit if financing the balance of the purchase. All other orders must be paid in full at the time of sale.
  • Stocked furniture, appliances and mattresses may be financed in full for up to 12 months.
  • Merchandise must be paid in full or financed when scheduling delivery.
  • Returned checks carry a $50 fee for insufficient funds and will not be re-deposited.

Cancelations


  • Stocked items can be canceled free of charge up to 48 hours before delivery. Refunds will be issued to the original form of payment.
  • Changes to special orders or cancelations of orders after 3 days will result in a 20% restocking fee.
  • Clearance and floor sample items are as-is, do not carry manufacturer warranties and are considered final. Appliance and mattress floor samples have full manufacturer warranties.

Returns


  • Stocked items may be returned within 7 days of receiving the merchandise for a store credit less applicable delivery and pick-up charges. All items must be in original condition and must be picked up by Simon’s.
  • Special order items may be returned with in 7 days of receiving the merchandise for a store credit less 20% re-stocking fee and applicable delivery and pick-up charges. All items must be in original condition and picked up by Simon’s.
  • Individual components of furniture sets (bed rails, footboards, sectional components, etc.) cannot be returned individually, only complete items may returned.
  • Sales of mattresses, boxsprings adjustable bases, mattress protectors and pillows are considered final. Mattresses may be exchanged under our comfort guarantee.
  • Appliances may be returned within 7 days of receiving the merchandise for a store credit less 20% of the net sale and applicable delivery and pick-up charges. Appliances may not be returned once they are installed.
View the Payment and Return Policies PDF