Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (508) 528-0501 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Return Policies


  • Stocked items may be returned within 7 days of receiving the merchandise for a store credit less applicable delivery and pick-up charges. All items must be in original condition and must be picked up by Simon’s
  • Special order items may be returned with in 7 days of receiving the merchandise for a store credit less 30% re-stocking fee and applicable delivery and pick-up charges. All items must be in original condition and picked up by Simon’s.
  • Individual components of furniture sets (bed rails, footboards, sectional components, etc.) cannot be returned individually, only complete items may returned.
  • Sales of mattresses, boxsprings adjustable bases, mattress protectors and pillows are considered final. Mattresses may be exchanged under our comfort guarantee.
  • Appliances may be returned within 7 days of receiving the merchandise for a store credit less 30% of the net sale and applicable delivery and pick-up charges. Appliances may not be returned once they are installed.

Delivery & Removal Policies


  • Measure all doors into your home, measure the space where the laundry appliances will go to ensure fit.
  • Have a clear path to where the washer will be installed. The path must be wider than the machine
  • In order for us to remove an item it must be prepared for removal at the time of delivery. Otherwise there will be a $79 return removal fee in addition to any removal charges.
    • Gas appliances must be disconnected prior to delivery.
    • Dishwashers and microwaves must be uninstalled.
    • Refrigerator water lines need to have a working water shutoff valve in order for us to disconnect and remove your old fridge.
    • Washing machine water lines need to have a working water shutoff valve in order for us to disconnect and remove your old washer. We are unable to disconnect or connect to corroded plumbing due to the risk of leaks.
View the Store Policies PDF