Payments
- We accept cash, check, credit cards (MasterCard, Visa, Discover, American Express) and no interest financing (BrandSource).
- Special orders require at 50% deposit at time of sale, 25% deposit if financing the balance of the purchase. All other orders must be paid in full at the time of sale.
- Stocked furniture, appliances and mattresses may be financed in full for up to 12 months.
- Merchandise must be paid in full or financed when scheduling delivery.
- Returned checks carry a $50 fee for insufficient funds and will not be re-deposited.
Cancelations
- Stocked items can be canceled free of charge up to 48 hours before delivery. Refunds will be issued to the original form of payment.
- Changes to special orders or cancelations of orders after 3 days will result in a 20% restocking fee. Clearance and floor sample items are as-is, do not carry manufacturer warranties and are considered final. Appliance and mattress floor samples have full manufacturer warranties.
Returns
- Stocked items may be returned within 7 days of receiving the merchandise for a store credit less applicable delivery and pick-up charges. All items must be in original condition and must be picked up by Simon’s.
- Special order items may be returned with in 7 days of receiving the merchandise for a store credit less 20% re-stocking fee and applicable delivery and pick-up charges. All items must be in original condition and picked up by Simon’s.
- Individual components of furniture sets (bed rails, footboards, sectional components, etc.) cannot be returned individually, only complete items may returned.
- Sales of mattresses, boxsprings adjustable bases, mattress protectors and pillows are considered final. Mattresses may be exchanged under our comfort guarantee.
- Appliances may be returned within 7 days of receiving the merchandise for a store credit less 20% of the net sale and applicable delivery and pick-up charges. Appliances may not be returned once they are installed.