Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (508) 528-0501 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

At Simon’s we do not use an outside contract delivery service. We employ our own delivery team whose number one job is to ensure customer satisfaction.

Local Mattress Delivery

  • Free! With any bedding purchase over $599 Simon’s offers free local delivery, in-home setup and removal of old bedding.

Local Appliance Delivery

  • Free! With any appliance purchase over $599 Simon’s offers free basic local delivery. Our full installation rates on appliances are cheaper than the big box stores everyday.

Local Stressless Delivery

  • Free! With any purchase of Stressless furniture Simon’s offers free local delivery and in-home setup.

White Glove Furniture Delivery

  • Our professional delivery team assembles and inspects all furniture in our warehouse. Upon arriving at your home all items are brought in blanket wrapped and placed exactly where you want in your home. We also can arrange a 30-minute call ahead prior to home delivery to accommodate busy schedules.

Picking Up Items

  • Any items can be picked up at our warehouse located at 80 Earls Way in Franklin, MA for free, please call us 24 hours in advance to have your items ready.
  • All items picked up come factory sealed and are not assembled. You must bring your own blankets and ties to secure your items. Please remember to bring extra help to move the items from our loading dock into your vehicle.

Customer Pick-Up Hours:

  • Monday: 10:00am – 6:00pm
  • Tuesday: 10:00am – 4:00pm
  • Wednesday: 10:00am – 4:00pm
  • Thursday: CLOSED
  • Friday: 10:00am – 4:00pm
  • Saturday 10:00am – 4:00pm
  • Sunday: CLOSED