Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (508) 528-0501 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Free Contactless Pick-Up

  • Any item at Simon’s may be picked up at our Franklin, MA warehouse for free. Our warehouse is located at 80 Earls Way (Off Chestnut Street) in Franklin, MA.
    • Customer Pick Up Hours: Please call ahead before arriving!
      • Monday: 9am-4pm
      • Tuesday: 9am-4pm
      • Wednesday: 9am-4pm
      • Thursday: Closed
      • Friday: 9am-4pm
      • Saturday: 9am-4pm
      • Sunday: Closed

Free Delivery – White Glove Delivery OR Door Step Drop Off

  • Simon’s offers free delivery on purchases made locally, please see below for our current delivery rates.
    • Within 15 miles of 02038: Free delivery with $699 purchase
    • Outside of 15 miles of 02038: Free delivery with $999 purchase
    • Outside of 20 miles of 02038: Free delivery with $1499 purchase
    • Outside of 20 Miles of 02038: Free delivery with $1999 purchase
    • Outside of 35 miles of 02038: Free delivery with $2499 purchase
    • Outside of 50 miles of 02038: Free delivery with $3999 purchase
    • Outside of 60 miles of 02038: $249 delivery charge
    • Outside of 80 miles of 02038: NO DELIVERY AVAILABLE
  • Customers may choose between ‘White Glove Delivery” or “Door Step Drop-Off” when we confirm your order and schedule delivery.
    • White Glove Delivery
      • All items are opened and inspected in our warehouse, then are blanket wrapped and loaded on to our truck.
      • Upon arrival at your home Simon’s delivery team will bring the items into your home in the place you would like.
      • Simon’s will complete any final assembly of items in your home and install appliances to existing connections with the purchase of the necessary installation kits
        • except built-in appliances and dishwashers which require expert installation. Please check appliance connections prior to delivery for corrosion.
    • Door Step Drop Off
      • Let us know exactly how you would like us to safely deliver your products. Items can be delivered open or factory sealed.

Expert Appliance Installation

  • Simon’s offers complete appliance installation by our experts. We only work with insured technicians who will safely install appliances in your home.
    • Non-Gas Appliances
      • Dishwasher basic delivery, installation and removal: $230
      • Microwave basic delivery, installation and removal: $179
      • Contact us for other appliance installation rates, in home estimates are available for a small fee applicable towards your appliance installation.
    • Gas Appliances
      • Per Massachusetts’ state law, all gas appliances must be connected by a licensed plumber. If you need help finding a plumber Simon’s can help.
      • All gas appliances being removed must be disconnected prior to delivery if Simon’s is removing the old appliance.
      • Simon’s will remove the old model and bring in the new one, then your plumber will return to connect the new appliance.